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These terms set out how your d9d9 link account works — what you can do, what we maintain, and how we handle disputes or account questions. Read through each section before you complete your registration; where local law applies to your region, the terms reflect those requirements.
By creating and using an account on d9d9 link, you confirm that you have read, understood, and agreed to these terms. They form the binding arrangement between you and us for every session, wallet transaction, and support interaction you carry out through this platform. Availability of the service depends on local law and is permitted only in eligible regions — if access is restricted in your area, these terms do not create any entitlement to use the platform. All wallet actions — including transfers via Maya, InstaPay, and PESONet — are subject to the conditions stated at the point of each transaction. We may update these terms when regulatory or operational requirements change; the revised version is posted on this page with a notice date. Continued use of your account after a posted update means you accept the revised terms. If any section of these terms conflicts with local law in your jurisdiction, the local law takes precedence only to the extent of that conflict; the remaining sections stay in effect. Questions about a specific clause or your account standing can be directed to our support team through the contact routes listed in the Support section below.
Wallet transfers via Maya are governed by the transaction conditions shown at checkout and by Maya's own service terms, which sit outside this policy.
InstaPay transfers follow BSP interbank rules alongside our platform terms. Processing confirmation is shown in your account transaction history.
PESONet batch transfers are subject to clearing windows defined by the BSP network. Your account balance updates once the settlement posts.
These terms cover your account relationship with us — not every service you reach from this domain. Understanding the boundary helps you know where to raise a concern and with whom.
Login credentials, session behaviour, account suspension and reactivation all fall directly under these terms. Raise any access issue through our support channel and we will review your account record.
Deposits and withdrawals processed through Maya, InstaPay or PESONet are covered here. The network's own terms also apply to each transfer; we are not a party to your agreement with those providers.
Game content supplied by PlayStar, JDB, PG Soft and Habanero is covered by each studio's content licence, not by these account terms. RTP figures are shown only where the studio exposes them.
Links to external sites, payment network portals, or identity verification services operate under their own policies. We do not control those environments and accept no liability for them.
These terms are not one-sided. You have concrete steps available to you — reviewing your own records, correcting account details, asking questions about how your data is handled, and requesting support when something is unclear. None of these require a formal legal process; they start in your account dashboard or through our support channel. To review your transaction history, open the account wallet section after login — every deposit and withdrawal posts there with a timestamp and status. If you notice a detail on your account profile that needs correcting, use the account settings page to update it or contact support with the specific field you need changed. For questions about how we handle your account data, send a written request through the support route described below and we will respond with the relevant detail. Where you believe a term has been applied incorrectly to your account, raise it through the formal dispute route; we aim to acknowledge each submission and provide a reasoned response.
Your full transaction and session history is available in the account dashboard. No separate request is needed — it is visible after login.
Update your name, contact number or email through account settings. For fields that require identity verification, support can walk you through the process.
Policy questions can be sent through our live chat or email channel. Reference the specific clause you are asking about so we can respond accurately.
If you believe a term was applied in error, submit a written dispute through the support contact form. We review each case against the account record before responding.
Policy questions, account disputes, and correction requests are handled through three contact paths. Use the one that fits your situation — live chat for quick clarifications, email for formal written requests, and the account help section for self-service record access.
Open the chat widget from any page while logged in. Use this for same-session questions about a term or a recent wallet transaction.
Send written policy questions or formal dispute requests to our support email. Reference your account ID and the clause you are querying for a faster response.
Your dashboard includes a help section with policy summaries and links to this page. Access it from the account menu after login for self-service reference.
We handle your account data within the scope of these terms and applicable local law. Cookies used on this site help session management and account security — you can manage cookie preferences through your browser settings at any time. Account security relies on the login credentials you set; we do not store or transmit your Maya, InstaPay or PESONet credentials on our servers. If we need to retain account data beyond your active session, retention follows the period required by local regulatory obligations, not an arbitrary timeline. When these terms change, the updated version is posted here with a notice date; we do not apply material changes retroactively to completed transactions.
We collect only the account and transaction data needed to operate your wallet and session. Data is not shared with third parties outside the scope of your payment provider's processing requirements.
Session cookies keep your login active and protect account actions. Manage or clear them through your browser settings; removing them ends your current session.
Your password and verification steps are your first line of protection. Contact support immediately if you notice account activity you did not authorise.
To request a correction to stored data or to ask how long we retain your information, contact support in writing with your account ID. We respond within the period required by applicable local law.
If something in the policy is unclear, these questions cover the points we hear most often. For anything not addressed here, reach out through the support routes above.
They apply from the moment you complete registration. By submitting your details and confirming your account, you accept the version of these terms active on that date. Any updates posted after that point take effect once you continue using the account.
Submit a written dispute through our support contact form. Include your account ID and the specific clause or transaction you are questioning. We review the account record and the applicable term, then respond with a reasoned outcome.
Yes, for the platform side of the transaction — the wallet credit, account balance update and any conditions we set. Maya and InstaPay each have their own network terms that govern their side of the transfer. Both sets of terms apply simultaneously.
We post the revised version on this page with a notice date at the top. We do not apply material changes retroactively to transactions already completed. If you continue using your account after the notice date, that confirms acceptance of the revised terms.
Yes. Open the wallet section in your account dashboard after login. Every deposit and withdrawal is listed with a timestamp and status. If a specific entry is unclear, take a screenshot and contact support with your account ID for a manual review.
Correct. Access to d9d9 link and the services described in these terms depends on local law and is available only in eligible regions. These terms do not override any restriction that local law places on the service in your area.