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This policy explains exactly what personal information d9d9 link collects when you access your account, how we use it, and the choices available to you. Availability of our service depends on local law and is open to you where local law permits.
When you create or access an account with us, we collect the details you provide: your name, contact information, and the credentials you set at registration. We also record transaction activity linked to payment methods you connect — including Maya, InstaPay and PESONet — so that your wallet history stays accurate and disputes can be resolved. Device and session data (browser type, IP address, session timestamps) are logged automatically to maintain account security and detect unusual access attempts. We do not sell your personal information to third parties. Data collected through payment rails like InstaPay and PESONet is used only to reconcile your account wallet and support any queries you raise with our team. Where a third-party payment processor handles a transaction, their own data terms apply to that leg of the process — we note that separately in the scope section below. You can see the transaction history tied to your account after you log in. If anything looks unfamiliar, our support team is reachable through the contact paths listed on this page. We retain account records for as long as your account remains active and for a period after closure as required by applicable rules in the regions where we operate.
Transaction records linked to your Maya wallet are stored in your account history and used only for reconciliation and dispute support.
InstaPay transfer references are logged against your account wallet so you can verify each deposit or withdrawal in your transaction record.
PESONet batch transfers are recorded with timestamps and reference numbers, visible in your account after the transaction settles.
Login credentials are stored in hashed form. We do not hold your plain-text password and we will never ask for it through a support message.
Not every data interaction on this platform falls under the same set of rules. The four areas below clarify what this policy directly governs and where a separate set of terms takes over. Reading this helps you know exactly who to contact when a question arises about your data.
All data collected when you log in, update your profile, or change your security settings falls fully within this policy. That includes device identifiers recorded during each session.
Deposits and withdrawals processed through Maya, InstaPay or PESONet are covered here for the portion we handle. The payment provider's own policy governs their side of the transaction.
Bet history, game session logs and wallet movements within the platform are covered by this policy. We store them to support account queries and accurate balance records.
Links to external sites, third-party identity checks or payment processors operate under their own privacy terms. We are not responsible for data handled solely by those external parties.
You have real, actionable choices regarding the personal data tied to your account. Reviewing what we hold is straightforward: log in and open the account settings page, where your profile details, linked payment methods and session history are displayed. If something is incorrect — a name spelling, a contact number, a linked e-wallet reference — you can edit it directly from that screen or send a correction request through our support channel. Raising a privacy question does not require legal language; a clear message describing what you want to check or change is enough for our team to act on it. Should you decide to close your account, we can explain the retention period that applies to your records before deletion is completed. Every step in this process is handled by a real support contact — not an automated script that loops back to the same page.
Log in and navigate to account settings to see your stored profile data, linked payment references and recent session activity all in one place.
Edit your name, contact details or linked e-wallet information directly in your account settings, or send the correction to support if the field is locked.
Send your question through the support contact path listed on this page. Describe what you want to know or change — our team handles it directly.
Contact support to start the closure process. We will confirm the retention period that applies before your records are scheduled for deletion.
Questions about this policy, your stored data, or a correction request go directly to our support team. Use the contact path that works best for you — all routes connect to the same team that handles account and privacy queries.
Open the chat icon at the bottom of any page after logging in. State that your message is about a privacy or data query so the team can route it correctly.
Send your privacy question to the support email address shown in your account settings under the Help section. Include your registered contact detail so we can verify your identity.
For account-specific data requests — transaction records, correction of stored details, or closure queries — use the Help section inside your logged-in account dashboard.
Data protection on d9d9 link is built around four practical commitments: secure storage, clear retention timelines, cookie transparency, and an accessible contact path for any change request. We do not hold data longer than necessary and we do not share it for commercial purposes beyond what this policy describes.
We use session cookies to keep you logged in and to detect unusual access. You can review cookie settings through your browser. We do not use cookies to build advertising profiles.
Active account records are kept while your account is open. After closure, records are held for the period required under applicable rules in eligible regions, then scheduled for deletion.
Passwords are stored in hashed form and never visible to our team. If you suspect unauthorised access, change your password immediately via account settings and contact support.
When this policy is updated, the revised version is posted here with the update date noted at the top. Continued use of the account after a change constitutes acceptance of the revised terms.
These are the questions we receive most often about data, account records and your rights under this policy. If your question is not covered here, reach out through the support contact paths listed above.
We collect the name, contact details and credentials you provide at registration. We also log device and session data when you log in, and we record transaction references for payment methods you connect such as Maya, InstaPay or PESONet.
Yes. Log in and open your account settings page. Your profile details, linked payment references and session history are displayed there. If you need a more complete record, contact support through live chat or the email address shown in the Help section.
Edit your details directly in account settings for fields that are open for editing. If a field is locked — for example, after identity verification — send a correction request to support with the accurate information and your registered contact detail for identity confirmation.
We do not sell your personal data. We share only what is necessary to process a transaction through a payment provider such as InstaPay or PESONet, and that provider's own privacy terms apply to their handling of that data. No data is shared for advertising purposes.
After account closure, your records are retained for the period required under applicable rules in the regions where we operate. Our support team can confirm the specific timeline that applies to your account before the closure is completed.
The updated policy is posted on this page with the revision date noted at the top. We aim to notify you through your registered contact detail for material changes. Continuing to use your account after a revision is posted means you accept the updated terms.