Live / Sports
This page covers the legal terms that govern your use of d9d9 link, including account access, data handling and your rights as a user. Availability depends on local law and is open only where eligible under applicable regulations in your region.
By accessing d9d9 link, you enter into an agreement with the platform covering account creation, transaction records, wallet activity and dispute resolution. These terms apply to all activity conducted through your registered account, including deposits and withdrawals made through Maya, InstaPay and PESONet where those rails are active in your region. Your use of the platform is subject to the laws of the jurisdiction where you access it — we do not claim compliance with any jurisdiction we have not verified. Where local law prohibits or restricts online gaming activity, those restrictions govern your access. We are not in a position to override local regulatory requirements, and we do not encourage access from regions where such activity is not permitted. If you are unsure whether access is lawful where you are, we recommend checking with a local legal adviser before proceeding. Account activity is logged, and transaction records are available in your account dashboard after login. Our terms may be updated from time to time; the current version is always the one shown on this page at the time you access it. Continued use of the platform after a policy update constitutes acceptance of the revised terms.
Transactions processed through Maya are subject to both our platform terms and Maya's own service conditions.
InstaPay transfers follow BSP-regulated clearing rules; our terms apply to how we record and display those transactions in your account.
PESONet batch settlement timelines are set by the network; your account reflects the credited amount once settlement completes.
Not every part of your experience falls under the same policy. Understanding what this agreement covers — and what it does not — helps you know where to direct questions when something needs resolving.
Login credentials, session management, account suspension and reinstatement are fully within the scope of this policy. If access to your account is affected, the support routes on this page are the right starting point.
Wallet credits, withdrawal requests and payment-rail activity linked to your account are covered here. Records of each transaction are available in your account dashboard; this policy governs how we retain and present them.
Game titles available in the lobby — including Davao Durian Gold Slots and Color Game Perya — are governed by the terms of the respective content providers. Our policy covers your account's interaction with that content, not the content itself.
Payment providers, identity verification partners and network infrastructure operate under their own legal frameworks. We reference them as service context, but their policies are separate from ours and outside the scope of this document.
You have specific, actionable rights under this policy — not just abstract entitlements. You can review all transaction records stored against your account at any time by opening the account dashboard after login; every deposit, withdrawal and wallet adjustment is logged there with a timestamp. If any account detail is incorrect — name spelling, contact number, linked e-wallet reference — you can raise a correction request through the support channel listed below, and we will process it within the timeframe stated in your support ticket. Questions about how your data is stored or used can be submitted in writing through the same contact path; we aim to respond with a substantive answer, not an automated acknowledgement. If you believe an action taken on your account was inconsistent with these terms, you have the right to request a formal review. That request should include your account reference and the date of the action in question. We treat all such requests as priority account matters.
Log in and open the account dashboard to see the full transaction history attached to your account, including wallet credits and payment-rail entries.
Submit a correction request through live support or the contact form, citing the specific field and the correct value. We will confirm the update in writing.
Written questions about data storage, account terms or access decisions can be submitted at any time. Responses address the specific question raised, not a generic script.
If an account action seems inconsistent with these terms, submit a review request with your account reference and the relevant date. We escalate these to account management.
Policy questions deserve direct answers. Use the channels below to reach the right team — whether your question is about account terms, a specific transaction or a data request.
Open the chat widget from any page while logged in. Identify your query as a policy or account matter so the agent routes it to the correct team.
Send written queries — particularly data requests or formal review submissions — to the support address shown in your account settings after login.
Many policy-related records, including transaction logs and account status, are visible directly in your dashboard without needing to contact support.
Account security and data handling are operational matters, not just policy text. Here is how we approach each area in practice.
Account and transaction records are retained for the period required by applicable law and our internal compliance framework. You can request a summary of what we hold at any time through the support contact paths listed on this page.
We use session cookies to keep you logged in and to maintain your preferences across pages. You can manage cookie settings through your browser; disabling certain cookies may affect how account features load.
Your account is protected by login credentials you set and control. We do not store your password in readable form. If you suspect unauthorised access, update your credentials immediately and contact live support to flag the account.
To change personal details, linked payment methods such as Maya or InstaPay, or to request account closure, submit the request through live chat or the email support address in your account settings.
These are the questions we receive most often about account rights, data and policy scope. If your question is not here, use the live chat contact path above.
Access and the applicability of these terms depend on local law and eligible regions. If online gaming is permitted where you are, these terms govern your account. We do not claim eligibility in regions where local law restricts or prohibits such activity.
Your complete transaction record — including Maya, InstaPay and PESONet entries — is available in the account dashboard after you log in. Each entry shows the date, amount and payment rail used. No request to support is needed for standard history access.
Contact live support or email us via the address in your account settings. Include the field you want corrected and the accurate value. We confirm corrections in writing once processed, so keep the support ticket reference for your records.
Yes. Submit a written data request through the email support path shown in your account settings. We will respond with a description of the categories of data held and the basis for retaining them, in line with applicable law.
Submit a formal review request through live chat or email, including your account reference and the date of the action. We treat these as priority account matters and route them to account management rather than the general support queue.
We update these terms when required by changes in applicable law, platform operations or policy. The version shown on this page is always current. Continued use of your account after an update constitutes acceptance of the revised terms — check this page if you have not visited recently.